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Refund Policy

Refund Policy

Effective Date: April 29, 2026

We want you to be completely satisfied with NimblyMail Pro. If you run into issues that we cannot resolve, we offer a customer-friendly refund policy.

1. 14-Day Money-Back Guarantee

If NimblyMail Pro does not meet your expectations or solve your email deliverability requirements, you are eligible for a 100% full refund within 14 days of your initial purchase.

2. Terms and Conditions for Refunds

To maintain a fair marketplace for digital products, the following conditions apply:

  • First-Time Purchases Only: The guarantee applies exclusively to the original purchase of the software. It does not apply to subsequent renewals, upgrades, or add-ons.
  • Support Requirement: If the refund is requested due to a technical bug, we ask that you allow our support team an opportunity to troubleshoot and resolve the issue before processing the cancellation.
  • Abuse: We reserve the right to deny a refund if we detect abuse of our digital software license system or intentional misuse of the policy.

3. How to Request a Refund

To request your refund, please reach out to our team within the 14-day window:

Please include your original WooCommerce order number, purchase email address, and an optional brief explanation of why the plugin didn’t work for your setup (this feedback helps us improve!).

4. Processing Time

Approved refunds will be processed immediately. Funds typically appear back on your original payment method within 5–10 business days depending on your financial institution.